cv991 Frequently
Asked Questions

cv991 requires a copy of your Bangladesh National Identity Card (NID) for KYC verification. This is requested at the point of your first withdrawal, not at registration. Your NID is used to confirm your identity and verify that you are aged 18 or above. In some cases, a recent utility bill or bank statement may also be requested as proof of address.

To reset your cv991 password, click the "Forgot Password" link on the login page and enter your registered mobile number or email address. An OTP reset link will be sent to you within a few minutes. Follow the instructions to create a new password. If you do not receive the OTP, check your spam folder or contact cv991 support via live chat.

No. cv991's terms of service permit only one account per person. Duplicate accounts are detected automatically and may result in the permanent closure of all associated accounts and the forfeiture of any bonuses. If you have accidentally created a duplicate account, contact support immediately to have the extra account removed without penalty.

You can request permanent account closure by contacting cv991's support team via live chat or email at [email protected]. State clearly that you wish to close your account. Any remaining balance will be processed for withdrawal to your registered payment method before closure. If you are closing the account due to gambling concerns, our team can also discuss self-exclusion options with you.

bKash deposits on cv991 are credited instantly in most cases. Once you complete the payment on the bKash app or USSD menu, the funds appear in your cv991 wallet within seconds. During periods of very high traffic — such as major BPL match days — processing may take up to five minutes. If your deposit has not appeared after 15 minutes, contact support with your bKash transaction ID.

The minimum deposit on cv991 is ৳200 via bKash, Nagad, and Rocket. For bank transfers through Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, the minimum deposit is ৳500. There is no maximum deposit limit imposed by cv991, though your payment provider may have its own daily transaction limits.

The minimum withdrawal amount on cv991 is ৳500 for bKash, Nagad, and Rocket. For bank account withdrawals, the minimum is ৳1,000. Withdrawals are processed within 1-3 business hours for mobile wallets and within 1-2 business days for bank transfers. Your account must be fully KYC-verified before any withdrawal can be processed.

cv991 does not charge any platform-side fees on deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges, which are outside cv991's control. We recommend checking your payment provider's current fee schedule. The amount credited to your cv991 wallet is the net amount received after any provider fees.

Withdrawal delays on cv991 most commonly occur for one of three reasons: your KYC verification is incomplete, you have an active bonus with an unmet wagering requirement, or your withdrawal request was submitted outside normal processing hours. If none of these apply and your withdrawal has been pending for more than 4 hours, contact cv991 support via live chat with your withdrawal reference number.

Yes, Nagad is fully supported on cv991 for both deposits and withdrawals. The process is identical to bKash — navigate to the Cashier section, select Nagad, enter your Nagad number and amount, and complete the transaction via the Nagad app. Deposits are credited instantly and withdrawals to Nagad typically process within 1-3 business hours after approval.

cv991 offers pre-match and in-play cricket betting on BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI series, and Bangladesh Tigers international matches. You can bet on match winner, top batsman, total runs, wickets, and dozens of other markets. Navigate to the Cricket section, select your match, choose a market, enter your stake in BDT, and confirm the bet. Live odds update in real time.

cv991's slots library features games from leading providers including Pragmatic Play, Microgaming, NetEnt, and Spribe. This covers a wide range from classic three-reel titles to modern video slots with bonus rounds, free spin features, and progressive jackpots. The full catalogue is accessible on mobile and desktop without any additional app download required.

cv991 is fully optimised for mobile play directly through your smartphone browser — no app download is required. The platform uses SSL encryption to protect all data transmitted between your device and cv991's servers. All games run in-browser using modern HTML5 technology, which means performance is smooth on both Android and iOS devices with a stable internet connection.

RTP varies by individual slot title, but cv991's catalogue generally features games with RTPs between 95% and 97.5%. Each game's RTP is set by the original game provider (such as Pragmatic Play or NetEnt) and is independently certified. You can find the specific RTP for any slot by opening the game's information panel before or during play. cv991 does not alter provider-set RTPs.

Cannon Fishing on cv991 is a skill-influenced shooting game where you aim and fire a cannon at fish swimming across the screen, with each fish carrying a different point multiplier. You select your bet size per shot, then shoot to accumulate winnings based on the fish you catch. Bigger and rarer fish yield higher multipliers. The game runs in-browser on mobile and desktop with no download needed.

Yes. cv991's live casino section is powered by Evolution Gaming and Ezugi, offering real-time games including live roulette, live blackjack, live baccarat, and live game shows. You play against a real human dealer streamed in HD video. Games are available around the clock and support BDT stakes. A stable internet connection is recommended for the best live casino experience.

cv991 offers a welcome bonus for new players on their first deposit. The bonus structure and percentage are displayed on the Promotions page at the time of registration, as offers are updated regularly. To qualify, you must opt in during registration and make a deposit that meets the minimum bonus threshold. Always read the associated wagering requirements before claiming any bonus.

A wagering requirement on cv991 specifies how many times you must wager your bonus amount before you can withdraw winnings derived from that bonus. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in bets before the bonus converts to withdrawable cash. Progress toward the requirement is tracked in real time in your account dashboard.

Yes, all cv991 bonuses carry an expiry date. The specific validity period is stated in the terms of each individual promotion — typically between 7 and 30 days from the date the bonus is credited. If the wagering requirement is not met before the expiry date, the bonus and any associated winnings are forfeited. Check the Promotions page or your account dashboard for the remaining time on active bonuses.

cv991 runs a tiered loyalty programme that rewards consistent play with points redeemable for bonus credits, free spins, and exclusive promotions. Higher tiers unlock faster withdrawal processing, dedicated account managers, and access to VIP-only events tied to BPL season and major cricket tournaments. Contact cv991 support to learn more about your current loyalty tier and how to progress.

cv991 operates as an international online gaming platform accessible to Bangladeshi players. We maintain industry-standard SSL encryption, fair play certification from our game providers, and strict responsible gaming policies. Players are responsible for understanding the applicable laws in their own jurisdiction. cv991 strongly encourages all users to gamble responsibly and only with funds they can afford to lose.

cv991 uses 256-bit SSL encryption to protect all data in transit between your device and our servers. Financial transactions via bKash, Nagad, Rocket, and bank channels are processed through secure, encrypted payment gateways. We do not store your full payment credentials on our servers. Your personal data is handled in accordance with our Privacy Policy and is never sold to third parties.

If gambling is causing you financial stress, relationship difficulties, or emotional harm, cv991 strongly urges you to act immediately. You can set a deposit limit, activate a time-out of 24 hours to 30 days, or request self-exclusion for 6 months up to permanently — all through your account settings or by contacting our support team at [email protected]. All responsible gaming requests are handled confidentially and with priority.

The minimum age to register and play on cv991 is 18 years. This applies to all players in Bangladesh without exception. Age is verified at registration via a mandatory declaration and again at first withdrawal using your Bangladesh National Identity Card (NID). Any account found to belong to a player under 18 will be immediately closed and the matter reported in accordance with our child protection policy.

Yes. cv991 provides responsible gaming tools that allow you to set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of at least 24 hours. Wager limits and session time reminders are also available. These tools are designed to help you stay in control of your gambling at all times.