Responsible Gaming at
cv991 — Play Safe, Play Smart

At cv991, we believe that gambling should be an entertaining pastime — nothing more, nothing less. We are committed to providing every player in Bangladesh with a safe, transparent, and controlled environment in which to enjoy slots, live casino games, cricket betting, and fish shooting games. That commitment is not a footnote in a terms document; it shapes the design of our platform and the training of our support staff.

Responsible gaming at cv991 is built on four core principles: prevention, player empowerment, early intervention, and ongoing support. Prevention means we verify age rigorously and do not permit minors to access real-money games. Empowerment means we give players the tools — deposit limits, time-outs, self-exclusion — to manage their own behaviour. Early intervention means our monitoring systems and support team actively watch for warning signs and reach out before a problem escalates. Ongoing support means we are available 24 hours a day, 7 days a week, to assist any player who is concerned about their gambling habits.

We understand that the excitement of a BPL live betting market, a Pragmatic Play jackpot slot, or a fast-paced fish shooting session can sometimes blur the line between entertainment and compulsive behaviour. cv991 takes that reality seriously. This page is your guide to every responsible gaming tool and resource available on the platform.

cv991 enforces a strict minimum age of 18 years for all registered players. This policy applies to every player across Bangladesh — in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and every other location. There are no exceptions.

How We Verify Age

Age verification at cv991 operates at two stages. At registration, you are required to confirm by checkbox that you are 18 years of age or older. This is a legal declaration. At the point of your first withdrawal request, cv991's compliance team conducts a formal KYC (Know Your Customer) check that requires you to submit a copy of your Bangladesh National Identity Card (NID). The NID contains your date of birth, which is cross-referenced against your account registration data. Any account where the NID date of birth indicates the player is under 18 will be immediately closed and any remaining balance returned.

Protecting Minors

If you share a device with younger family members, we strongly recommend that you log out of your cv991 account after every session and do not save your login credentials in the browser. If you believe that a minor has accessed a cv991 account — whether your own or another account — contact our support team immediately at [email protected].

One of the most effective ways to keep your gambling enjoyable and within your means is to set a hard ceiling on how much you deposit. cv991 provides three deposit limit types, all denominated in Bangladeshi Taka (৳).

How to Set a Deposit Limit

• Log in to your cv991 account and navigate to Account Settings.
• Select Responsible Gaming from the settings menu.
• Enter your preferred limit amount in BDT for the daily, weekly, or monthly period.
• Confirm the change. The limit takes effect immediately.
• To reduce your limit, the reduction applies at once. To increase your limit, the new higher amount will only activate after the mandatory 7-day cooling-off period — this delay is intentional and cannot be waived.

Payment Methods Covered

Deposit limits apply across all payment methods accepted by cv991, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. The limit is account-wide — it is not possible to exceed your limit by switching payment channels.

Sometimes you simply need a break — a short pause to reassess how much time and money you are spending on gaming. cv991's time-out feature is designed exactly for this. It is not a permanent closure; it is a structured cooling-off period during which your account is suspended and inaccessible.

Available Time-Out Periods

• 24-Hour Time-Out: A one-day break, ideal if you feel you have played more than planned in a single session.
• 7-Day Time-Out: A one-week suspension, giving you space to reflect on your play over a longer horizon.
• 30-Day Time-Out: A one-month break, suitable if you are noticing a pattern of behaviour you want to disrupt.

What Happens During a Time-Out

During any active time-out period on cv991:

• You cannot log in to your account.
• You cannot make any deposits via bKash, Nagad, Rocket, or any other channel.
• You cannot place bets on cricket, slots, live casino, or fish shooting games.
• You will not receive any promotional emails or bonus offers from cv991.
• Your account balance is preserved in full and will be available when the time-out expires.
• You may request a withdrawal during a time-out period by contacting our support team directly.

How to Activate a Time-Out

1. 1
   Log in to cv991Go to Account Settings and select the Responsible Gaming tab.
2. 2
   Choose Time-Out DurationSelect 24 hours, 7 days, or 30 days from the available options.
3. 3
   Confirm Your DecisionYou will be asked to confirm the time-out. Once confirmed, the suspension takes effect immediately and cannot be cancelled before it expires.
4. 4
   Receive ConfirmationA confirmation message will be sent to the email address registered on your account. Your session will be terminated immediately.

Self-exclusion is the most powerful responsible gaming tool available on cv991. It is designed for players who recognise that gambling has become a problem and who want to remove access to the platform for a significant period of time. Unlike a time-out, self-exclusion cannot be reversed before the chosen period ends — this is intentional, and it is a feature, not a limitation.

Self-Exclusion Periods

• 6 Months: The minimum self-exclusion period available on cv991.
• 1 Year: A full-year exclusion for players who need extended distance from gambling.
• 5 Years: A long-term exclusion for players with serious concerns about their gambling behaviour.
• Permanent / Indefinite: A permanent account closure with no option to return. This is irreversible.

How to Request Self-Exclusion

Self-exclusion at cv991 must be requested through our support team — it cannot be activated unilaterally through account settings alone, because we require a brief conversation to ensure you have chosen the right period and to provide relevant support information. To request self-exclusion:

1. 1
   Contact Our Support TeamReach us via live chat (available 24/7), email at [email protected], or WhatsApp. State clearly that you want to activate self-exclusion.
2. 2
   Choose Your Exclusion PeriodOur team will present the available options (6 months, 1 year, 5 years, permanent) and confirm your selection. Take your time — there is no pressure to choose quickly.
3. 3
   Identity ConfirmationFor your protection, our team will verify your identity against the account before activating the exclusion.
4. 4
   Immediate Account SuspensionYour account is suspended immediately upon confirmation. Any outstanding balance will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
5. 5
   Confirmation EmailA written confirmation of your self-exclusion, including the end date (if applicable), is sent to your registered email address.

Problem gambling rarely announces itself suddenly. It typically develops gradually, and many players do not recognise the warning signs until the behaviour is already causing significant harm. cv991 encourages all players to periodically reflect on their gambling habits using the checklist below. If you identify with one or more of these signs, please consider activating a deposit limit, time-out, or self-exclusion, and reach out to our support team.

Identifying with any of the above does not mean you are beyond help. It means you are self-aware, which is the first and most important step. cv991's support team is trained to have non-judgmental conversations about gambling habits and can point you toward the right tools and resources. You do not need to be in crisis to reach out.

If you feel that gambling is becoming a problem — or if someone close to you is concerned about your gambling — there are several ways to get help quickly. cv991's responsible gaming support is available around the clock, and all conversations are handled with complete confidentiality.

What to Expect When You Contact Us

When you reach out to cv991 support about a responsible gaming concern, here is what happens:

• You will be connected with a support agent trained in responsible gaming protocols.
• The agent will listen without judgement and discuss the available options with you.
• If you want to activate a deposit limit, time-out, or self-exclusion, the agent will process this immediately.
• If you have outstanding bonuses or wagering requirements on your account, the agent will explain how these interact with the chosen tool.
• A written confirmation of any action taken will be sent to your registered email address.

Beyond the formal tools and support structures, responsible gaming is also a mindset — a set of habits and perspectives that help you keep gambling in its proper place as a form of entertainment. cv991 encourages all players to adopt the following practices from day one.

Set a Budget Before You Play

Before every session on cv991 — whether you are spinning slots, watching a BPL cricket match live bet, or playing a fish shooting game — decide in advance how much money and how much time you are willing to spend. Treat this budget as a fixed entertainment expense, not an investment. Once the budget is gone, the session is over, regardless of how the session went.

Never Chase Losses

Chasing losses is one of the most harmful patterns in gambling behaviour. If you have reached your session budget and are behind, the correct move is to stop — not to deposit more in the hope of recovering. Casino games and sports betting outcomes are governed by probability; there is no guaranteed "recovery bet" and attempting to chase losses typically results in greater losses.

Keep Gambling and Finances Separate

Never gamble with money that is allocated for essential expenses — rent, groceries, utilities, family obligations, bKash bill payments, or loan repayments. Your cv991 deposit budget should come exclusively from discretionary entertainment funds.

Take Regular Breaks

Extended gaming sessions — whether in slots, live casino tables provided by Evolution Gaming or Ezugi, or cricket betting markets — can impair judgement and lead to poor decision-making. Set a session length limit and step away from the screen regularly. A short walk, a meal, or a conversation with family in Dhaka or wherever you are based will help you return with a clearer perspective.

Do Not Gamble Under the Influence

Avoid gambling when you are tired, emotionally distressed, or under the influence of alcohol or any substance. These states reduce impulse control and increase the risk of making betting decisions that you would not make in a calm, clear-headed state.

Monitor Your Own Behaviour

Use cv991's account history feature to review your deposit and betting activity at the end of each month. If the amounts or frequency have increased significantly without a conscious decision to do so, that is a signal worth taking seriously. Our support team can help you review your history and put controls in place.